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Automating what
costs you time.

Towards Digital designs custom AI agents and automations for Belgian sole traders and SMEs. Business analysis first, technology second.

The appointment-booking agent Talk about your project

What sets this apart from generic assistants

Your real calendar

Progenda / Helena Pro, Google Calendar. Not a form to copy over.

Voice and chat, one logic

A rule changed once applies to both channels, no duplicate work.

Data hosted in the EU

Data processing agreement and processing register provided.

Three ways to work together

Depending on whether you already know what's stuck, or not yet.

Voice and conversational AI agents

An agent that answers the phone, understands the request, acts inside your tools, and hands you the call when needed. By phone, by chat, or both.

Process automation

Connecting your software together to remove double entry, copy-pasting and things falling through the cracks. Calendar, invoicing, CRM, inbox, spreadsheets.

IT consultancy

Mapping out what costs you time before automating anything. Business analysis work, not a catalogue of tools to sell you.

Flagship project

A phone secretary for healthcare practices

A voice agent that books, moves and cancels appointments in the practice's actual calendar — not in a form someone has to copy over afterwards.

  • Writes directly into Progenda / Helena Pro or Google Calendar
  • Spells out and confirms the patient's name and phone number
  • Proactively offers two time slots instead of asking ten questions
  • Transfers the call to the practice in an emergency

See how it works

An answering machine doesn't
book appointments.

When the practitioner is alone and runs from session to session, the phone rings unanswered for a good part of the day.

A missed call is a patient dialling the next practice — and you'll never know how many you've lost. The agent answers those calls too, including at lunchtime and on Saturdays.

How I work

The business rule lives in the code, not in the prompt

A language model is good at talking, not at counting. Opening hours, durations and cancellation windows are computed by deterministic automations: behaviour stays reproducible, and gets fixed without rewriting a prompt.

Your data stays in Europe

Hosting within the European Union, data processing agreement and processing register provided from day one. A healthcare practice handles sensitive data — that's not something to improvise when signing the contract.

You stay in control

A dashboard shows every call, its transcript and your usage. What you see there is exactly what the invoice is based on — one single source, visible on both sides.

Fifteen minutes is enough to know if this would help you

Tell me what's taking up your time today. If automation isn't the right answer, I'll tell you so.

Contact me contact@towardsdigital.be