Every practice knows this problem
It's not an organisational flaw. It's arithmetic.
You're in session
A practitioner seeing patients back-to-back from 8 am to 7 pm can't pick up the phone. And an answering machine can't book an appointment.
The patient doesn't wait
A patient who gets an answering machine calls the next practice. You'll never know how many you've lost.
A secretary is expensive
A part-time secretary costs several hundred euros a month, for a presence that stops at 5 pm.
What the agent actually does
Not a smart voicemail box: it acts inside your calendar.
- Books an appointment by proactively offering two time slots, instead of asking ten questions.
- Moves or cancels an existing appointment, respecting your notice periods.
- Spells out the name and number of the patient and has them confirmed, letter by letter if needed.
- Handles several consultation types — first session, follow-up, assessment — each with its own duration.
- Transfers the call to the practice as soon as the patient signals an emergency.
- Handles several practitioners within the same centre, each with their own calendar.
- Hangs up on its own, politely, once the conversation is over.
- Hands off to the practice rather than pushing on, if something is beyond it.
It writes into your real calendar
That's the difference with generic assistants, which can only talk to Google Calendar or Calendly, and nothing else.
Towards Digital connects to Progenda / Helena Pro, the calendar Belgian physiotherapists actually use, with your consultation types and real durations. Google Calendar is also supported.
You change nothing about the way you work: you simply see the appointments appear.
And a dashboard
Every call is listed: who called, what was said — the full transcript — and what was done in the calendar.
You also see your usage for the month there. It's the same figure as on your invoice: one single source, visible on both sides.
A fixed price, not a meter
With most competitors, the busier your practice, the higher the bill. Not here.
| Item | HTVA | You pay | Calls included |
|---|---|---|---|
| Single practitioner monthly subscription | 109 € | 131,89 € | 150 / mois |
| Each additional practitioner | +79 € | +95,59 € | +120 / mois |
| Call beyond the plan | 0,35 € | 0,42 € | — |
| Setup (one-off) | 149 € | 180,29 € | — |
| Annual payment in advance | −15 % | 112,11 €/mois | same |
A physiotherapist is VAT-exempt and therefore can't reclaim it on purchases: the “you pay” column is the amount actually charged, 21% VAT included. The dashboard, the dedicated number, emergency transfer and the chat channel are included everywhere — there's nothing to tick as an option.
No surprise invoice is possible
Alert at 80% and 100%
You're notified by email before reaching the cap, never after.
A repeated overrun changes the plan
Two months of significant overrun, and we move you to the next plan up. It's not a profit centre.
A safety cap
In case of an abnormal wave of calls, the service is suspended and I call you before billing anything.
These are the public rates — see the launch offer for the first 3 practices
Launch offer — first 3 practices
Founding practice
I'm looking for three pilot practices to run the service in real conditions. In exchange for honest feedback, the terms are exceptional — and written into the contract.
- 14-day trial on a test number, alongside your own line. No credit card, no commitment.
- First month free after the trial.
- Free setup (€149).
- €89 ex-VAT per month guaranteed for 24 months — €107.69 all-in — instead of €109.
- Then −15% for life off the public rate, with no end date.
- Free cancellation should the rate ever need revising.
Questions I get asked
Does the patient know they're talking to a machine?
Yes. The agent introduces itself. Experience shows this doesn't bother people: what matters to the patient is getting their appointment right away.
What happens if it doesn't understand?
It doesn't guess. After two attempts, it transfers to the practice or takes a message. A transferred call beats a wrong appointment.
Do I need to change calendar software?
No. The agent connects to whatever you already use.
What about my current number?
You keep it. During the trial, the agent runs on a separate number — your line stays untouched until you're convinced.
Where is patient data stored?
Within the European Union. A data processing agreement and a processing register are handed to you at setup, as required by GDPR.
What if I want to stop?
You stop. No minimum term beyond the founding offer, whose exit terms are written in black and white.
Try it on your own calendar
Fourteen days, on a test number, without touching your line. If it's no use to you, tell me and we'll stop there.